TGE Standard Platinum Membership

RETURNS

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 30 days of the receipt of the product. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product.
If the item is not returned with the original packaging, you may be subject to up to a 15% restocking fee based on evaluation.

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Ammunition of any variety.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

ORDER FULFILLMENT

Product availability is not guaranteed and is subject to change. All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days** using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. **Pending availability of the item/s.

ONLINE PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Texas Gun Experience will be the final arbiter of discrepancies in the online catalog.

AMMUNITION PURCHASES

All Ammunition Sales are Final – barring incorrectly fulfilled shipments.
All ammunition purchases must be shipped via UPS Ground; we cannot expedite or choose alternative transit services.
Texas Gun Experience is currently unable to ship to following areas of the Country:

• Alaska
• Avalon & Cataline Islands of California
• Hawaii
• Beaver & Mackinac Island of Michigan

Texas Gun Experience requires customers be 18+ to purchase rifle/shotgun ammunition, and 21+ to purchase centerfire handgun ammunition. It is the Customer’s sole responsibility to ensure that all local and state laws are being followed correctly for their purchase.

Some jurisdictions require ammunition purchases to be processed by an FFL dealer. TGE will not ship directly to your home if this is the case; our staff canassist you with selecting a local FFL dealer near you.

Texas Gun Experience will comply with the Customer’s state, county, city, and municipal laws regarding the shipment of ammunition, magazines, accessories, and firearms; supplementing documentation such as State/Government-issued IDs and permits may be required to comply with the Customer’s local laws. Orders will not be fulfilled or shipped if the Customer refuses to submit documentation required by their local laws.

Always make sure to use the correct ammunition for your specific firearms.

Availability, Order Status, & In-Store Pick Up

In-stock items available for purchase may not always reflect our in-store inventory as we ship from several warehouses. For in-store availablity and pick up, please call us at 817-285-0664.

When placing your order for In-Store Pick Up, add your home address to the shipping field to enable the option for In-Store Pick Up as the shipping method.

Local pick up orders can take up to 5 business days to process from "Order Confirmed" to "Awaiting Pick Up"; we will inform you via email/phone call when your order is ready for pick up.

When picking up an order in-store, the Credit Card used to purchase the order MUST be presented with a Picture ID. Any orders not retrieved within 30 days of "Awaiting Pick Up" notification will incur a storage fee and are subject to cancellation.

Order Statuses:

Once your order is placed the status of the order will change based on the status:

Product Availability:

Our product availability varies by store and online, and are often available in limited quantities. If you are not able to find a product in your local store or online at shoptexasgunexperience.com, we cannot guarantee when it will be back in stock. Please feel free to call our Customer Order Support Representatives at 1-817-285-0664 to inquire about the availability.

AMMUNITION PURCHASES

All Ammunition Sales are Final – barring incorrectly fulfilled shipments.

All ammunition purchases must be shipped via UPS Ground; we cannot expedite or choose alternative transit services.

Texas Gun Experience is currently unable to ship to following areas of the Country:

• Alaska
• Avalon & Cataline Islands of California
• Hawaii
• Beaver & Mackinac Island of Michigan

Texas Gun Experience requires customers be 18+ to purchase rifle/shotgun ammunition, and 21+ to purchase centerfire handgun ammunition. It is the Customer’s sole responsibility to ensure that all local and state laws are being followed correctly for their purchase.

Some jurisdictions require ammunition purchases to be processed by an FFL dealer. TGE will not ship directly to your home if this is the case; our staff canassist you with selecting a local FFL dealer near you.

Texas Gun Experience will comply with the Customer’s state, county, city, and municipal laws regarding the shipment of ammunition, magazines, accessories, and firearms; supplementing documentation such as State/Government-issued IDs and permits may be required to comply with the Customer’s local laws. Orders will not be fulfilled or shipped if the Customer refuses to submit documentation required by their local laws.

Always make sure to use the correct ammunition for your specific firearms.